For refund you need to:

1. Write the order number or phone number;.
2. IT IS OBLIGATORY to attach a screenshot showing the registration process or, if you have entered the account successfully, send the account activity history; orders in account with the date earlier your purchase of number;.

On one screenshot from the service of activation please fix registration process with the following information so that we can determine that the problem arose with this particular number:

• Phone number;.
• Registration time;.
• Confirmation code from SMS;.
• Notification showing that phone number is already in use. IF e-mail has already been added to the account - dates of changes to the account;.

If you use the app and pages with data about number, account activity and order history are different, please send a video to capture all the data. If you got a 2FA-protected TELEGRAM account, we can make you a refund only in case you provide a video proving the issue. The video should contain all of the above-mentioned details as well as the 2FA password notification. We do not provide refunds for numbers purchased via API.