Question 1

What to do if SMS does not arrive

Accepted Answer

In this case you should buy another phone number or change the operator. For convenience of each operator, if it is possible, we have indicated the average statistics of SMS delivery rate in percentage. See the list of prices and the percentage of SMS rate for each service on this page .Sometimes it takes more attempts, to get an SMS. This is a normal situation, since SMS does not always arrive from the first time.SMS receiving also depends on your IP address, therefore it is important to use a proxy or VPN of the country, from which you want to receive the message. In addition, you can try changing the browser or logging in from another device.Pay attention, if you have not received the SMS, the money is returned back to the balance automatically after completing the order.

Question 2

Incorrect confirmation message

Accepted Answer

For refund you need to:Write the order number or phone numberAttach the screenshot showing the registration process. On one screenshot from the service of activation please fix registration process with the following information so that we can determine that the problem arose with this particular number:Phone numberRegistration timeVerification SMSWarning about the incorrect SMSYou can also record and send a video.

Question 3

The phone number has already been used

Accepted Answer

For refund you need to:Write the order number or phone numberIT IS OBLIGATORY to attach a screenshot showing the registration process or, if you have entered the account successfully, send the account activity history; orders in account with the date earlier your purchase of numberDuring one day, we can make no more than 3 refunds per one country + operator combo.On one screenshot from the service of activation please fix registration process with the following information so that we can determine that the problem arose with this particular number:Phone numberRegistration timeVerification SMSNotification showing that phone number is already in use. IF e-mail has already been added to the account - dates of changes to the accountIf you use the app and pages with data about number, account activity and order history are different, please send a video to capture all the data. If you got a 2FA-protected TELEGRAM account, we can make you a refund only in case you provide a video proving the issue. The video should contain all of the above-mentioned details as well as the 2FA password notification. We do not provide refunds for numbers purchased via API.Special cases you can find p. 11 rules .Full information you can also find in FAQ .If you used the account for your own purposes, refund will not be carried out for the number.

Question 4

How do I receive verification message again?

Accepted Answer

If you finish an order, then there is no way to request and receive SMS using the same number again.You can receive an unlimited quantity of SMS within 6-30 minutes from a certain service to the numbers of England (lycamobile, three, ee, vodafone etc.), USA (Virtual8), Canada (Virtual8, Virtual12), to the numbers of Virtual2, Virtual21, Virtual26, Virtual34, Virtual36, Virtual38, Virtual40, Virtual47, Virtual49, Virtual51, Virtual52, Virtual53, Virtual54, Virtual58 operators.After receiving the first SMS, you have up to 5 minutes to receive the next SMS, otherwise the order will be closed automatically.

Question 5

How to verify via a call?

Accepted Answer

If you need to receive an incoming call for phone number verification, then use the service.

Question 6

How to receive a call from a voice bot?

Accepted Answer

To receive an SMS message via an incoming call from a voice bot when using a supported service, choose USA as the country and Virtual28 as the operator.

1. Select service

2. Select country

3. Select operator

SMS, verification

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