Question 1

When new numbers are added?

Accepted Answer

5SIM news is available on Telegram .Numbers of the rest operators, as a rule, are updated daily.

Question 2

The created account was banned after a while

Accepted Answer

According to clause 9 of the website operation rules (), we are not responsible for the ban of registered accounts, since ban is affected by many factors. Refund or numbers replacement are not stipulated in this case.One of the most common reasons for ban is the discrepancy between your IP address and the geolocation of the purchased phone number. We recommend reviewing the official registration rules on the website of the relevant service.We are not engaged in accounts registration, our task is to issue SMS for account verification.General recommendations:Make sure the country of the virtual number corresponds to the region supported by the serviceIf possible, use a trusted VPN or proxy corresponding to the country of the selected number, especially when the service has regional restrictionsAvoid frequently switching between different IP addresses or locations during the registration processFollow the service's registration requirements. Some platforms have specific requirements for phone numbers, countries, devices, or other account details. Check the service's rules before registeringComplete your profile normally. Provide the information requested by the platform and use the account in accordance with its terms of serviceAfter registration, use the service naturally and avoid actions that could be interpreted as suspicious or automated behavior

Question 3

There are numbers on the website but they can't be bought

Accepted Answer

The given situation is possible because of two reasons:It is impossible to display the counters of virtual4 and also some other operators correctly. In this case it is necessary to change the operator and countryThere is an adaptive rating system on the website. If you click "Cancel" or "Ban"many times, your account can be blocked for 1 (one) hourIn order to check the rating status, try to buy a number through the web-panel and the website will show a message about the low rating.

Question 4

What are temporary disposable numbers means?

Accepted Answer

For security reasons, we strongly recommend you do not use accounts created with temporary numbers for permanent accounts and leave confidential information on these accounts.It is necessary to link temporary virtual cards, which will have enough balance for making purchase on a new created account, but not more than this amount. The number for the service is issued for 1 user only.

Question 5

Phone number with long-term use

Accepted Answer

5SIM offers temporary phone numbers, the period of use may vary from 10 to 20 minutes. Unfortunately, longer periods of use are currently unavailable.You can leave a request regardless—we will contact you back once longer periods of use will become supported.Please see our FAQ to learn more about SMS verification:

Question 6

How to replenish the balance of the 5SIM account?

Accepted Answer

Log in to 5SIM accountClick on "0" and choose the appropriate balance replenishment methodEnter the recharge amount in the appropriate field and click on "Go to paymnet" or "Create invoice"You will be redirected to the payment system's website, next fill in the required fields or you will be given an address, to which side you need to make the payment

Question 7

Payment fee

Accepted Answer

By choosing the balance replenishment method on 5SIM, in most cases you will see fee amount and footnotes with a description of the conversion rate.

Question 8

The money was not credited to the account balance

Accepted Answer

Specify the payment method, that you chose and send the transaction receipt with an attached file.

Question 9

How to withdraw money from 5SIM account?

Accepted Answer

Upon payment formation footnotes are indicated. Please, read them. It is desirable to spend all the funds within the system.

Question 10

Transfer of funds to another 5SIM account

Accepted Answer

It is impossible to transfer funds from one 5SIM account to another.

Question 11

Message "No enough money"

Accepted Answer

If upon choosing the operator you have selected "Any", the minimum price for a number is displayed on the system.If there are no numbers available at the lowest price, you will be provided with the number of any currently available operator. In this regard, the price may be more expensive. This is exactly why you may have this message pop up. Please, select the necessary operator by clicking on it.

Question 12

Message "Low rating"

Accepted Answer

There is also an adaptive rating system on the website.If you often cancel or ban numbers, the account can be blocked for 1 (one) hour. In order to check the rating status, try to buy a number through the web-panel, and the website will show a message about low rating.

Question 13

I can't create a 5SIM account

Accepted Answer

First you need to pass account verification.You will be sent a corresponding message from 5SIM to the indicated email address.To complete the registration, follow the link indicated in the message.Do not forget to check the "Spam" folder.

Question 14

I can't login to 5SIM with my login and password

Accepted Answer

Several situations are possible:Login or password are entered incorrectly:Please check the correctness of the entered email or try to recover the password. The message on password recovery may get into "Spam" folderYou got registered via Google:In this case you do not have a login and password on the website, since you pass authorization via Gmail account. Try to login to the system, by clicking on the red "Google" buttonYour account was deleted:According to clause 10 (), account will be deleted, if you do not use it for more than 1 year, the balance will not be restoredIP address:Please, try to change your IP address and log in to your account. Sometimes the problem may be related to your IP address

Question 15

How to change email of the 5SIM account?

Accepted Answer

This function is not available on our service. You can only create a new account.

Question 16

What to do if my account was hacked?

Accepted Answer

If someone else got access to your account, do the following steps as fast as you can:Access your account's settings and fill out all the information properly in order to change the passwordClick on the checkbox to confirm termination of all active sessions and blocking of API keysConsider the Following:You can change your password only in case you signed up via email and passwordNever use the same emails and password for different websites and for the website Double-check if your data was exposed at Scan your device for malwareEnsure your security when using proxies or VPN—especially if you are working with the deprecated API1, where an API key is presented as an unencrypted URL string

Question 17

What to do if SMS does not arrive

Accepted Answer

In this case you should buy another phone number or change the operator. For convenience of each operator, if it is possible, we have indicated the average statistics of SMS delivery rate in percentage. See the list of prices and the percentage of SMS rate for each service on this page .Sometimes it takes more attempts, to get an SMS. This is a normal situation, since SMS does not always arrive from the first time.SMS receiving also depends on your IP address, therefore it is important to use a proxy or VPN of the country, from which you want to receive the message. In addition, you can try changing the browser or logging in from another device.Pay attention, if you have not received the SMS, the money is returned back to the balance automatically after completing the order.

Question 18

Incorrect confirmation message

Accepted Answer

For refund you need to:Write the order number or phone numberAttach the screenshot showing the registration process. On one screenshot from the service of activation please fix registration process with the following information so that we can determine that the problem arose with this particular number:Phone numberRegistration timeVerification SMSWarning about the incorrect SMSYou can also record and send a video.

Question 19

The phone number has already been used

Accepted Answer

For refund you need to:Write the order number or phone numberIT IS OBLIGATORY to attach a screenshot showing the registration process or, if you have entered the account successfully, send the account activity history; orders in account with the date earlier your purchase of numberDuring one day, we can make no more than 3 refunds per one country + operator combo.On one screenshot from the service of activation please fix registration process with the following information so that we can determine that the problem arose with this particular number:Phone numberRegistration timeVerification SMSNotification showing that phone number is already in use. IF e-mail has already been added to the account - dates of changes to the accountIf you use the app and pages with data about number, account activity and order history are different, please send a video to capture all the data. If you got a 2FA-protected TELEGRAM account, we can make you a refund only in case you provide a video proving the issue. The video should contain all of the above-mentioned details as well as the 2FA password notification. We do not provide refunds for numbers purchased via API.Special cases you can find p. 11 rules .Full information you can also find in FAQ .If you used the account for your own purposes, refund will not be carried out for the number.

Question 20

How do I receive verification message again?

Accepted Answer

If you finish an order, then there is no way to request and receive SMS using the same number again.You can receive an unlimited quantity of SMS within 6-30 minutes from a certain service to the numbers of England (lycamobile, three, ee, vodafone etc.), USA (Virtual8), Canada (Virtual8, Virtual12), to the numbers of Virtual2, Virtual21, Virtual26, Virtual34, Virtual36, Virtual38, Virtual40, Virtual47, Virtual49, Virtual51, Virtual52, Virtual53, Virtual54, Virtual58 operators.After receiving the first SMS, you have up to 5 minutes to receive the next SMS, otherwise the order will be closed automatically.

Question 21

How to verify via a call?

Accepted Answer

If you need to receive an incoming call for phone number verification, then use the service.

Question 22

How to receive a call from a voice bot?

Accepted Answer

To receive an SMS message via an incoming call from a voice bot when using a supported service, choose USA as the country and Virtual28 as the operator.

Question 23

How to find API key?

Accepted Answer

Click on "Profile" in the upper part of the websiteClick "Get API key"If there is 5sim.com in the software, choose "API key 5SIM protocol".If not, choose "API key API1 protocol (Deprecated API)".

Question 24

Purchase of numbers via API

Accepted Answer

All information about the API can be found at the link .The first link (API documentation) for our API.If there is not our service in the software, use the link for API1 (API1 documentation).

Question 25

IP was blocked

Accepted Answer

This is possible if the limits are exceeded .

Question 26

Sale of numbers on the 5SIM platform

Accepted Answer

If you want to sell your numbers on our platform, contact with us on Support, providing the information below:Do you have virtual numbers/real SIM cardsWhat country's numbersThe volume of numbers per monthPlease write the name of equipment for Sim-card, if there isLeave a contact for feedback (Telegram/Skype)

1. Select service

2. Select country

3. Select operator

FAQ

General questions

Balance replenishment

Low rating, no enough money

Registration, login, email

SMS, verification

API information

Cooperation