Unfortunately, adding funds via Visa/MasterCard/MIR debit cards is temporarily unavailable for the majority of countries, with the exceptions being South Africa and Nigeria.

Additionally, you can use the dedicated entries for topping up your balance using crypto. If they aren't present, please reopen the website with VPN enabled.

It seems you need some additional help that we can't provide in this wizard. Please send a request to the support service and we will respond as soon as possible.

Important rules - help us to support you:

• Please make sure your request matches the selected category. Requests submitted under the wrong category may be closed without a response;.
• Any request related to payment should contain information in text format, and not just images: payment method, amount, currency, transaction id, transaction hash, destination address, transaction link, etc;.
• Any request related to the refund for the order should contain redundant information for making a decision;.

If you are a 5SIM user, be sure to use the same email address as your account.