Please consider the following recommendations:

1. Repeat sending the SMS from the selected service to the purchased phone number;.
2. Change your IP address. Use a proxy or VPN. Your IP address should comply with the country of the purchased phone number;.
3. Try using the mobile app instead of the web version, or vice versa;.
4. Try to buy another phone number;.

We recommend choosing virtual numbers of countries and operators with a high rate of successful SMS arrival, by studying Statistics.

It seems you need some additional help that we can't provide in this wizard. Please send a request to the support service and we will respond as soon as possible.

Important rules - help us to support you:

• Please make sure your request matches the selected category. Requests submitted under the wrong category may be closed without a response;.
• Any request related to payment should contain information in text format, and not just images: payment method, amount, currency, transaction id, transaction hash, destination address, transaction link, etc;.
• Any request related to the refund for the order should contain redundant information for making a decision;.

If you are a 5SIM user, be sure to use the same email address as your account.