Frequently Asked Questions and Solutions

Receive a call and a SMS spelled by a voice bot

To receive an SMS message via an incoming call from a voice bot when using a supported service, choose USA as the country and Virtual28 as the operator.

Do you still need help?

It seems you need some additional help that we can't provide in this wizard. Please send a request to the support service and we will respond as soon as possible.

Important rules - help us to support you:

  • Please make sure your request matches the selected category. Requests submitted under the wrong category may be closed without a response;
  • Any request related to payment should contain information in text format, and not just images: payment method, amount, currency, transaction id, transaction hash, destination address, transaction link, etc;
  • Any request related to the refund for the order should contain redundant information for making a decision;

If you are a 5SIM user, be sure to use the same email address as your account.