Please pay attention that crypto currency payments are processed slower than bank payments. Upon paying with crypto currency, the payment processing time can reach up to 8 hours. When making payment, pay attention to the commission amount, the quantity of confirmations, the subnet and the minimum payment. You can check your transaction's AML status on your own using @cryptoaml_bot in Telegram.

In other cases of payment loss, get acquainted with the general rules before requesting the support service.

It seems you need some additional help that we can't provide in this wizard. Please send a request to the support service and we will respond as soon as possible.

Important rules - help us to support you:

• Your request should comply with the selected category, otherwise it will be closed without an answer;.
• Any request related to payment should contain information in text format, and not just images: payment method, amount, currency, transaction id, transaction hash, destination address, transaction link, etc;.
• Any request related to the refund for the order should contain redundant information for making a decision;.

If you are a 5SIM user, be sure to use the same email address as your account.