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Frequently Asked Questions and Solutions
I want my numbers to have a longer period of use
Unfortunately, you can use your virtual phone number for SMS verification for no longer than 10 to 20 minutes. Longer periods of use are unavailable.
To learn more about SMS verification via virtual phone numbers, see our FAQ: "What are temporary disposable numbers means?" and "How do I receive verification code again?".
Additionally, you can leave a phone number hosting request to our manager.
Do you still need help?
It seems you need some additional help that we can't provide in this wizard. Please send a request to the support service and we will respond as soon as possible.
Important rules - help us to support you:
- Your request should comply with the selected category, otherwise it will be closed without an answer;.
- Any request related to payment should contain information in text format, and not just images: payment method, amount, currency, transaction id, transaction hash, destination address, transaction link, etc;.
- Any request related to the refund for the order should contain redundant information for making a decision;.
If you are a 5SIM user, be sure to use the same email address as your account.