We are very sorry that you are faced with such a situation. For refund you need to:

1. Write the order number or phone number;.
2. Attach the screenshot showing the registration process. On one screenshot from the service of activation please fix registration process with the following information so that we can determine that the problem arose with this particular number:
   • Phone number;.
   • Registration time;.
   • Warning about incorrect code;.
   • Confirmation code from SMS;.
   ;.

You can also record and send us the video.

It seems you need some additional help that we can't provide in this wizard. Please send a request to the support service and we will respond as soon as possible.

Important rules - help us to support you:

• Your request should comply with the selected category, otherwise it will be closed without an answer;.
• Any request related to payment should contain information in text format, and not just images: payment method, amount, currency, transaction id, transaction hash, destination address, transaction link, etc;.
• Any request related to the refund for the order should contain redundant information for making a decision;.

If you are a 5SIM user, be sure to use the same email address as your account.