1. Check the correctness of the entered mail (check in the incoming emails the letter you received upon registration an account on 5SIM);.
2. Change the IP address with the help of VPN and try to log in again. You can check your IP by following the link https://whoer.net;.
3. Clear the cache and delete cookies;.
4. Change the browser;.
5. Use another device for login;.

It seems you need some additional help that we can't provide in this wizard. Please send a request to the support service and we will respond as soon as possible.

Important rules - help us to support you:

• Your request should comply with the selected category, otherwise it will be closed without an answer;.
• Any request related to payment should contain information in text format, and not just images: payment method, amount, currency, transaction id, transaction hash, destination address, transaction link, etc;.
• Any request related to the refund for the order should contain redundant information for making a decision;.

If you are a 5SIM user, be sure to use the same email address as your account.