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Frequently Asked Questions and Solutions
I can't buy phone number
It is impossible to display the counters of virtual4 operators operators correctly. When new numbers are added you can see here.
Waiting for the number issuance is indefinitely in time. When issuing a number, you will hear a beep. The audio signal is enabled by default in the account settings.
We recommend choosing virtual numbers of countries and operators with a high rate of successful SMS arrival, by studying Statistics.
Do you still need help?
It seems you need some additional help that we can't provide in this wizard. Please send a request to the support service and we will respond as soon as possible.
Important rules - help us to support you:
- Your request should comply with the selected category, otherwise it will be closed without an answer;.
- Any request related to payment should contain information in text format, and not just images: payment method, amount, currency, transaction id, transaction hash, destination address, transaction link, etc;.
- Any request related to the refund for the order should contain redundant information for making a decision;.
If you are a 5SIM user, be sure to use the same email address as your account.