To delete your account you have to:

1. Click on your account's icon in the upper-right corner;.
2. Click on Settings;.
3. Below click on Account deletion;.
4. For confirmation, enter the email address you used to sign up;.
5. Click on the checkbox to consent to your remaining funds' non-compensation;.
6. Click on Send mail;.
7. Check your email to find a link—click on it to proceed further;.
8. Confirm that you want to delete your account and fill out the feedback form;.

It seems you need some additional help that we can't provide in this wizard. Please send a request to the support service and we will respond as soon as possible.

Important rules - help us to support you:

• Your request should comply with the selected category, otherwise it will be closed without an answer;.
• Any request related to payment should contain information in text format, and not just images: payment method, amount, currency, transaction id, transaction hash, destination address, transaction link, etc;.
• Any request related to the refund for the order should contain redundant information for making a decision;.

If you are a 5SIM user, be sure to use the same email address as your account.