Question 1

I can't create a 5SIM account

Accepted Answer

First you need to pass account verification.You will be sent a corresponding message from 5SIM to the indicated email address.To complete the registration, follow the link indicated in the message.Do not forget to check the "Spam" folder.

Question 2

I can't login to 5SIM with my login and password

Accepted Answer

Several situations are possible:Login or password are entered incorrectly:Please check the correctness of the entered email or try to recover the password. The message on password recovery may get into "Spam" folderYou got registered via Google:In this case you do not have a login and password on the website, since you pass authorization via Gmail account. Try to login to the system, by clicking on the red "Google" buttonYour account was deleted:According to clause 10 (), account will be deleted, if you do not use it for more than 1 year, the balance will not be restoredIP address:Please, try to change your IP address and log in to your account. Sometimes the problem may be related to your IP address

Question 3

How to change email of the 5SIM account?

Accepted Answer

This function is not available on our service. You can only create a new account.

Question 4

What to do if my account was hacked?

Accepted Answer

If someone else got access to your account, do the following steps as fast as you can:Access your account's settings and fill out all the information properly in order to change the passwordClick on the checkbox to confirm termination of all active sessions and blocking of API keysConsider the Following:You can change your password only in case you signed up via email and passwordNever use the same emails and password for different websites and for the website Double-check if your data was exposed at Scan your device for malwareEnsure your security when using proxies or VPN—especially if you are working with the deprecated API1, where an API key is presented as an unencrypted URL string

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